Refund & Cancellation Policy

Last updated: January 2025

Nature of Products

All products sold on Classflix are digital teaching materials (PDF and/or DOCX files) delivered via instant download. Since digital products can be copied and are non-returnable by nature, our refund policy reflects this.

Refund Eligibility

We offer a refund in the following cases:

  • Duplicate payment: If you were charged more than once for the same order.
  • File delivery failure: If the download link does not work and our team is unable to resolve the issue within 48 hours.
  • Incorrect product: If the delivered material does not match the product description on our website.

Non-Refundable Cases

  • Change of mind after purchase or download.
  • Inability to open files due to software issues on the buyer's device (our files are in standard PDF/DOCX format compatible with all devices).
  • Partial use of combo packages — combos are treated as a single purchase.

How to Request a Refund

To request a refund, contact us within 7 days of purchase via:

Please include your order ID, email address, and a brief description of the issue. Refunds, if approved, will be processed within 5-7 business days to the original payment method.

Cancellation

Since orders are fulfilled instantly via digital download, cancellation after purchase is not possible. Please review product descriptions carefully before purchasing.

If you have questions about this policy, please contact us.